HP Grassmoor FAQ - Your Convenience Store Questions Answered

We're sorry to hear this. Please get in contact with our store, our contact information is available within your order confirmation email.

First of all, we're sorry if your order has been rejected. Our store aims to accept as many orders as possible, however, stores may reject orders because products are out of stock or we cannot make the allocated delivery time.

If your order has been rejected, we'll let you know by email. Any payment made will be voided and should show up on your statement within 24 hours, however, some banks can take up to 10 days to refund the transaction.

As part of the transaction you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded.